Refund policy


Here's a revised version of your policy that clearly states no refunds are allowed except for defective, damaged, or incorrect items:

Return & Refund Policy

At DressesMe, customer satisfaction is important to us. Please review our policy carefully before making a purchase.

Returns

We accept return requests within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • Unworn, unused, and in its original condition
  • With all original tags attached
  • In the original packaging
  • Accompanied by proof of purchase or order confirmation

To initiate a return, please contact us at dressesme@dressesme.com.co with your order number and reason for the return.

Important: Returns sent without prior authorization will not be accepted.

No Refunds Policy

All sales are considered final. We do not offer refunds for:

  • Change of mind
  • Incorrect size selection
  • Personal preference
  • Sale or discounted items
  • Gift cards

Defective, Damaged, or Incorrect Items

If you receive an item that is:

  • Defective
  • Damaged during shipping
  • Incorrect (different from the item ordered)

Please contact us within 7 days of delivery at dressesme@dressesme.com.co and include clear photos of the issue.

After reviewing and approving your claim, we will provide a full refund or send a replacement item at no additional cost.

Exchanges

If you would like a different size or style, you may request a return (subject to approval) and place a new order for the desired item.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products
  • Beauty and personal care items
  • Gift cards
  • Sale or clearance items
  • Any item that has been worn, washed, altered, or damaged by the customer

European Union Customers

For orders shipped to the European Union, customers may have additional statutory rights under applicable consumer protection laws. These rights will apply where required by law.

Contact Us

For any questions regarding returns, damaged items, or exchanges, please contact us at:

Email: dressesme@dressesme.com.co

We are committed to resolving any issues and ensuring a positive shopping experience.